Quality, Safety & Customer Service

 

QUALITY ASSURANCE

We use top-quality reclaimed wood in Tender Leaf Toys. It is solid, smooth to the touch and looks lovely, which is why we let the natural wood grain show through in so many of our designs. Before any of our designs go into production, they are rigorously tested – we know they are fun to play with, but we have to be sure they are completely safe and durable.

Every year, we spend around two months working alongside our wonderful suppliers Mentari International in Indonesia, makers of all Tender Leaf Toys. Their family-run factory operates with high standards of training, wellbeing and respect and provides dependable employment for hundreds of local villagers. During our visits we work together, eat together and make gorgeous toys together.

All our toy products meet the European, American, Australian and New Zealand safety standard EN71, ASTM and AS/NZ ISO. Customer service is central to what we do and how we connect with the people who buy and enjoy our products. We strive to meet their every expectation and to follow up immediately if we ever fall short.