Delivery & Returns

Order delivery days are working days which excludes national holidays and weekends mainland UK only.


Orders must be placed by Midday for a next working day delivery. Express deliveries placed on a Friday before 1pm would be delivered on the following Monday. Express deliveries placed on a Saturday or Sunday would be delivered on the following Tuesday. Please provide a mobile phone number so you can receive delivery updates from our courier.

Orders to Northern Ireland are usually sent by Royal Mail or Hermes and can take up to 5 working days. We do not offer am express delivery service to Northern Ireland.  

Standard delivery in 3-5 working days for anywhere in the UK is covered by DPD, our preferred service, or Royal Mail if for textiles only, and is based on weight of parcel.

1 - 3 kg - £4.95

3 - 10 Kg - £6.50

10 - 25 kg - £9.50

For the Scottish Highlands and islands there is a £4.95 surcharge. Please get in touch if you need further information.


For international deliveries please contact us at

Delivery Title and Risk
The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that your goods may be sent to you in instalments. You may cancel  your entire order with us if subsequent instalments forming part of your order are not delivered by us.

We have no liability to you for any delay in delivery of products ordered to the extent that the delay is due to event(s) that is outside our reasonable control.

Title to any product ordered will pass to you once we have received payment in full for that product. Risk in any product ordered will pass upon delivery to you.


If you would like to return your purchase, simply get in touch with us to return the item(s) within 10 days of receipt and enclose a copy of your original invoice delivery note. Once the return has been approved you then have a further 10 days to post the item(s). On receipt of the returned items, we will re-credit the original purchaser’s card with a full refund (excluding your original delivery charge). Please allow up to ten working days for the funds to reach your account.

For your protection we strongly recommend that you use a recorded-delivery service or a courier that will offer you a proof of delivery. Please note, Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received back to us at ThreadBear Design.


Please get in touch with team@threadbeardesign for returns address. 

All returned items must be in as new condition in original packaging.

Your statutory rights are not affected.