FAQS

FAQs

Q: What are the delivery costs?
A: For orders between 
£1.00 - £24.99 the delivery charge is £2.75 anywhere in the UK covered by the Post Office UK national standard rate.  All items under £24.99 will be sent via Royal mail.
Delivery is free of charge for all orders over £25 UK mainland only.
Withe the exception of these postcodes;
AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-52, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30-41, PH49-50 Scottish Islands, Postcodes
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
For these postcodes for items over £24.99 there is a £4.95 surcharge.
Q: Are our products safe?
A: All our toys carry the CE marking and are tested to the highest standards.

Q: Do you ship Internationally?
A: Please contact us on team@threadbeardesign.com and we will arrange delivery  for you.


Q: Can I make a payment offline?
A: We take all major credit and debit cards.
Please call 01526 341177. Lines are open 9am -5pm Monday-Friday.

Q: Can I cancel or change an order?
A: Please make sure to contact us within 24 hours of purchase.

Q: Do you gift wrap?
A: Unfortunately we are unable to offer a gift wrapping service at present.